REFUND

If there is still money on your cashless card after the festival, you can request a refund. Scan the QR code on your cashless card with your camera app, proceed to your digital wallet, and enter your 6-digit PIN code (on the back of the cashless card). Click through to refund and leave your name and IBAN number. The refund is completely free; no fees will be charged. You can request a refund from August 12 at 8:00 AM until September 11, 2026, at 11:55 PM.